Problem |
Possibilities |
Solution |
My valve is leaking from the waste port. |
- Handle was moved while pump was on
- Debris lodged under spider gasket. (i.e. rocks, sand,
ect.)
|
See how to clean valve section |
The flow out of the filter is considerably slower, and I
have to backwash more frequently. |
- Pump sized incorrectly
- Pump is malfunctioning
- Filter basket is clogged with large debris
|
- Check pumps flow charts, make sure flow over 10ft of
head, can turn over pond in at least 1 1/2 hours
- Check pump for any malfunctions
- Check filter basket for large leaves, plant material,
ect.
|
My water is murky/brown |
- Improper water circulation
- Pump is malfunctioning
|
- Check pump for malfunctions
- Check circulation, see pond
layouts
- Quartz sleeve in UV may need cleaning
- UV lamp may need replacing (check manufacture's
suggestion)
- A UV unit may be necessary to achieve proper clarity
|
My valve handle is difficult to turn |
- Handle was moved while pump was on.
- Debris may be lodged in top valve assembly
|
|
My water is still green |
- No filter installed
- A UV system is needed
If you have a UV, you may need to:
- Replace UV Lamp
- Clean Quartz Sleeve
|
- If you do not have a UV, we recommend purchasing one
- Clean quartz sleeve per manufacture's suggestion
- Check lamp life and replace if necessary
|
My valve is cracked at the ports |
- A sealant instead of Teflon tape was used
- Over-Tightend
|
- Please call customer service at (800) 454-2725 for new
valve purchase
|
My filter leaks from the clamp |
- The valve is not seated correctly
- The O-ring is pinched
- The clamp is not tight enough
|
- Re-seat the valve
- Check O-ring
- Check Clamp
|
My gauge doesn't register any pressure |
- The filter is new
- The pump is not sized correctly
|
- Wait for filter to establish
- Buy a larger pump
- Depending on pump, gauge may never register any
pressure, Gauge should be used as indicator only
|
There are small particles in the pond |
- Circulation is bad
- Pump picking up from skimmer
|
- Make sure you are picking up and returning to opposite
sides of the pond
- Pick up water from bottom of pond
|
Media is coming out of my waste port |
- The internal parts may be damaged
- Media may be lodged in standpipe
|
- Open filter and check for holes in laterals and basket
- Please call customer service for further assistance
1-800-454-2725
|
